Shipping policy

Shipping Policy

Thank you for shopping with PetPulse. We are committed to delivering your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Shipping Time

After processing, delivery typically takes 5–10 business days, depending on your location and shipping carrier availability.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address.
We offer free shipping on orders over $49.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Shipping Delays

While we work hard to deliver your order on time, shipping times may occasionally be affected by factors such as customs processing, weather conditions, or high demand periods.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. PetPulse cannot be responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our support team and we will assist you in resolving the issue as quickly as possible.

Contact Us

If you have any questions about shipping, please contact our support team through the Contact Us page on our website. We are happy to help.